I had a slight 'customer error' with this purchase while on vacation in another state. I lost the bracelet after only 1 hour of wearing it and I was so upset over losing such a pretty piece. Ms. Burkhardt graciously said she'd send me a new bracelet which absolutely stunned me. I received the replacement bracelet quickly in the mail and it was too small for my wrist so I sent it back to her, thinking she could sell it to another customer and I'd just be out of luck with no bracelet. Fast forward to yesterday, and I received a great surprise in the mail. Unexpectedly, she crafted a whole new gorgeous larger bracelet and send it to me. It's beautiful and I love it. Have received compliments at work already today. If you don't buy one (or twelve!) of her outstanding creations, you're missing out on great beauty and exceptional customer service. I'm sold! I'm a customer for life.